Professional Services Consultant – Technical/Non-Functional

Professional Services Consultant – Technical/Non-Functional

Akari Software is a highly successful company that provides a suite of software solutions to help Higher Education Institutions transform their approach to Curriculum Design and Management.

Our people are passionate about their work and their customers. The team is largely based in Cork, Ireland with remote employees in multiple locations.

With the growth of our customer base, we are seeking a technically proficient Professional Services Consultant to deliver multiple customer implementation projects internationally, with a particular focus on data mapping, migration, integration and configuration.

Akari supports and encourages a positive work-life balance for all employees and for that reason we work a 9 Day Fortnight, with teams having every second Friday as a personal day where possible.

What we need: A technically proficient Professional Services Consultant with skills and experience of software packages and solutions, a solid understanding of the underlying database and data structures and the ability to manage the migration of data from existing customer databases to Akari systems databases as part of a product rollout project, in addition to configuration of the solution.

Someone with the ability to clearly and concisely gather, interpret, analyse, plan and communicate complex requirements.

A self-starter and self-manager, highly driven with a willingness to make decisions as appropriate and work with minimal supervision.

An organised person with the ability to prioritise workload and work on multiple projects at the same time.

A Consultant with a solid understanding of project management techniques and strong experience of modern software configuration/development technologies and methodologies.

The ability to work both remotely and as part of a local, remote and global team.

Excellent communication skills and attention to detail.

Essential:

  • A minimum of 3 years of experience in a similar role.
  • Strong hands-on database knowledge – with comprehensive SQL scripting experience.
  • Significant knowledge of an RDBMS, preferably Oracle and/or SqlServer.
  • Data analysis, data mapping, transformation, exporting, loading and converting data.
  • Knowledge of and experience working with APIs and integrations
  • Strong software application configuration skills.
  • Strong analytical skills and aptitude for problem identification and resolution.
  • Requirements gathering, analysis and specification development experience.
  • Customer focus & ability to engage in a consultative and collaborative manner with customers.
  • Proven ability to work on large and complex projects.
  • Ability to communicate effectively and collaborate with remote teams in different time zones.
  • Willingness to travel occasionally (international & domestic) when travel restrictions are lifted.
  • Must be flexible and able to adapt to a fast-paced environment.
  • Ability to estimate and articulate personal capacity in planning.
  • Demonstrated ability to call out blockers and deliver to expectations.
  • Must have the right to live and work in the UK or Ireland.

 

Desirable:

  • Experience of working in or with the Higher Education sector – knowledge of curriculum structures would be advantageous.
  • Experience of working with Higher Education student management applications or similar i.e. SITS: Vision • Experience of BI/Reporting tools and techniques.
  • Experience with data loading toolsets to facilitate data migration from customer data sources into the Akari database
  • Experience of mapping data for data integrations
  • Advanced knowledge of spreadsheet applications such as Excel to assist in analysing data.
  • A commitment to documentation and knowledge sharing
  • Some experience of working with AWS or other cloud based applications.
  • Experience of using JIRA or other similar tools.

 

Some duties will include (but not be limited to):

  • Working as part of the Professional Services team in the overall delivery of solutions.
  • Facilitate business and technical workshops with key stakeholders to develop requirements.
  • Work with the Project Manager and project team members to analyse, prioritise and document customer requirements.
  • Install and tailor configurations of the Akari application to meet customer requirements.
  • Work within client project teams to rollout out the solution
  • Perform system testing and support user acceptance testing.
  • Support change requirements through accurate impact analysis and change specifications.
  • Contribute effectively to business process improvement initiatives.

 

Important notice:

Only candidates with rights to live and work in the UK or Ireland will be considered for this role.

Salary Negotiable – Market related salary DOE

Job Types: Full-time, Permanent subject to completion of a successful probationary period.

Please contact jobs@akarisoftware.com
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