Professional Services - Software Implementation Consultant

Akari Software is a highly successful company that provides a suite of software solutions to help Higher Education Institutions transform their approach to Curriculum Design and Management.  There are customers in Europe, Middle East, SE Asia, Australia and New Zealand.

The Professional Services team supports our customer base and assists with the delivery of our software via the provision of services - analysing requirements, configuring and testing the application, as well as providing workshops and training. Our people are passionate about their work and providing exceptional services to our customers. The team is largely based in Cork, Ireland with remote employees in multiple geographic locations.

As a Software Implementation Consultant you will be required to learn the Akari Curriculum Management solution software. Your knowledge in the application will be applied to guiding and advising customers in the definition of business requirements, configuring the application to meet those business requirements and providing training to end users. A Software Implementation Consultant requires a balance of business analysis, data analysis, as well as technical analysis skills.

Core Responsibilities

  • Work as part of the Professional Services Implementation team
  • Support project discovery workshops to support project design activities
  • Facilitate workshops with key stakeholders to assess and analyse and develop business process requirements:
    • To obtain stakeholder buy-in
    • To validate business requirements
    • To provide recommendations, guidance and good practice approaches to curriculum design and business processes
  • Liaise with the customer and other members of the Professional Services team to confirm requirements
  • Document business process requirements or specifications, including testing approaches and acceptance criteria
  • Work closely with product, development and quality assurance teams in the overall delivery of solutions
  • Implement and configure the software application to meet customer business requirements
  • Perform unit testing and support customer user acceptance testing
  • Support change requirements through accurate impact analysis and change specifications
  • Contribute effectively to business process improvement and process documentation required to support the work and services of the Professional Service team
  • Identify and input into ongoing enhancements of the product suite to meet future customer business needs
  • Develop, build and maintain positive customer relationships
  • Meet Professional Services Utilisation goals

Some travel will be required to fulfil the requirements of this role

Services to customers are delivered onsite as well as on an offsite basis

Role may be based in Ireland or Great Britain

Essential Skills and Experience:

  • Business Analysis
  • Business Requirements Definition
  • Software Application Configuration
  • Software Application Testing
  • Strong verbal and written communications skills

Desirable Skills and Experience:

  • Experience of working in or with the Higher Education sector
  • Experience of using JIRA or other similar tools.
  • An awareness of project management methodologies or software development methodologies i.e. PRINCE2, Agile, etc.
  • SQL Skills
  • Commercial awareness

Important notice:

Only candidates with rights to live and work in Ireland or Great Britain will be considered for this role.


Negotiable – Market related salary DOE

Job Types: Full-time, Permanent subject to completion of a successful probationary period.

Please note that Akari currently offers staff a 9 day fortnight working schedule - yes every second Friday can be yours to do with what you will.

Apply to jobs at akarisoftware dot com